Frequently Asked Questions
Yes, to avail the benefits of the CharzNeT network
you need to create an account. It is easy and free to create a CharzNeT.
To create a CharzNeT account, click on the sign up
button. You must fill in the details and you can access the rapid charging
network instantly with easy billing and payment.
We offer multiple ways to start a charging session.
You can charge in one of the following ways:
Remotely via the app or start charge page:
You can begin your charging session using your smartphone through the app or visit CharzNeT.com and click on start charge.
I’m unable to charge:
Please ensure your account has no due payments. If yes, please call our support for help.
Remotely via the app or start charge page:
You can begin your charging session using your smartphone through the app or visit CharzNeT.com and click on start charge.
I’m unable to charge:
Please ensure your account has no due payments. If yes, please call our support for help.
Prices are seen at charging stations. Please refer
to the CharzNeT app for complete pricing.
Your credit or debit card will be billed at the end
of each charging session. CharzNeT will share the statement/invoice of your
previous month’s charging to your email. Please ensure that your email
system will accept emails from [email protected].
Yes. CharzNeT does not keep any credit card details.
We use an online credit card payment gateway and secure them on servers,
except the CVV number.
The CharzNeT network is continually growing. For an
up-to-date list of our chargers and their locations visit the CharzNeT.com.
Yes! We have a mobile application for iOS App Store
or Google Play Store. You can download it for free.
Please contact us during business hours
at our email [email protected]
If you see an outstanding balance on your recent Statement/Invoice. Please make sure your credit card hasn’t recently expired or been replaced.
If you see an outstanding balance on your recent Statement/Invoice. Please make sure your credit card hasn’t recently expired or been replaced.
Yes! The chargers on our network are designed to be
safe in all weather.
You can email your complaint to [email protected]
and we can help you through email during normal office hours.
You can learn more about our complaints policy at www.charznet.com/complaints
Please feel free to contact us, or visit our Support area, if you're unable to find the answer to your question.
You can learn more about our complaints policy at www.charznet.com/complaints
Please feel free to contact us, or visit our Support area, if you're unable to find the answer to your question.