Your Privacy Is Important To Us

moneyassist.uk is a trading style of Fortis Insolvency Limited [‘we’; ‘us’; ‘our’] and we take the security and privacy of the personal information that you provide very seriously; we are committed to protecting and respecting your privacy.

We take every reasonable precaution to ensure that your information is used only in ways as outlined in this privacy policy (“Privacy Policy”) and our Terms and Conditions (“Terms and Conditions”) found at terms-and-conditions.

Fortis Insolvency Limited is registered under the Data Protection Act 1998 (the, “DPA”) and the Information Commissioner’s Office (the, “ICO”) under registration number ZA165744 and operates in accordance with these laws, as well as the Privacy and Electronic Communications (EC Directive) Regulations 2003 (the, “Directive”).

This Privacy Policy will explain how we will use your information for Marketing and other purposes and will explain to whom we may disclose your information. This information can be found in the Third-Party Partner Section of this Privacy.

Please note by submitting your details to us via this website moneyassist.uk, or by telephone via call centre (“Call Centre”), you consent to us using your personal information in accordance with this Privacy Policy.

This policy (together with the Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data collected by us from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding this website and our use of your personal data and how we will treat it.

Telephone Preference Service (TPS)

If you are registered with the telephone preference service (TPS) you understand that by agreeing to the terms of this privacy policy you are giving express consent for us and our third party companies to contact you via telephone and SMS for the purpose of progressing your application(s).

Information we may collect from you

We may collect and process the following personal identifiable information about you from your use of the website:

• Information that you provide by filling in forms on the site. This includes information provided at the time of registering to use the site, subscribing to a service, posting material or requesting further services or information, including but not limited to your name, address, email, telephone number, date of birth, age, sex;
• Information that you provide if you choose to complete a survey or questionnaire on the site.
• Information you provide to us when contacting us, e.g. to report a problem with the site.
• Details of your visits to the site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

IP addresses

We may collect information about your computer, including where available your IP address, operating system, browser type for system administration and to report aggregate information to our advertisers or third-party marketing partners. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Cookies

Cookies are small data files, applied by majority of websites, which transfer text-only information to the browser of your computer. The site requires the use of cookies for it to work effectively. Some cookies are essential to enable you to move around the site and use its features, such as enabling you to sign into the site.

These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. This category of cookies cannot be disabled. We also use cookies to improve your experience of the ‘Site’ as well as to provide information to us.

By using the site, you accept the use of cookies. You may control the cookies used by the site by modifying the settings in your browser to change your cookie preferences. If cookies are disabled, this may mean that the site will not work effectively. For more detailed information about cookies and how they can be managed and deleted please visit www.allaboutcookies.org.

Where We Store Your Personal Data

All information you provide to us is stored on our secure Servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. You are responsible for all usage of the Site through your password, including use by a third party authorized by you. We may assume any person accessing the site through your password is authorized to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although, we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorized access. Such procedures shall be in compliance with our internal security policy and all applicable laws, including the DPA, ICO and Directive.

Uses Made of Your Information

We may use information held about you in the following ways:

• to contact you about products or services that you have requested or that you have requested further information on.
• to contact you regarding products or services that we, our group companies or our carefully selected third parties think may interest you.
• to carry out our obligations arising from any contracts formed between you and us.
• to notify you about your account details if you register to use a secure part of the site.
• to send you the information you have asked for and to respond to any requests, enquiries, or complaints you may wish to make to us.
• to contact you to ask for feedback about our services and the site.
• to notify you about changes to this Privacy Policy and the site.

Disclosure of Your Information

We may disclose your personal information to any member of our affiliates, subsidiaries, or holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may also disclose your personal information to third parties (all of whom fall within the sectors listed in the Third-Party Partner section of this Privacy Policy, which can be found here Third Party Partners):

• that have been carefully selected by us so that they can contact you about their products and services which they think may interest you.
• where you have requested further information about their product or services.
• in the event that we buy any business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets; if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about its customers will be one of the transferred assets;
• if we are is under a duty to disclose or share your personal data to:
  • comply with any legal obligation or applicable laws.
  • respond to governmental enquiries (or enquiries from a legal, governmental, or quasi-governmental or local authority agency or Internet protection agency of any type).
  • comply with a valid legal process or procedure.
  • to enforce or apply our Terms and Conditions and other agreements; or
  • to protect the rights, property, or safety of our organisation, our customers, the site, our users of the site or others.

We may also provide your information if it includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

If at any time you prefer not to receive any marketing messages, you can unsubscribe at any time. Please see below on how to unsubscribe under the ‘Your Rights’ section of this Privacy Policy.

Third Party Partners

It is irrevocably understood that by agreeing to the terms of this privacy policy explicit consent is given for third party marketing material relevant to the user. This includes, but is not limited to, social and financial products, promotions and services using email, telephone, SMS and post mediums on an annual or bi-annual basis.

Here is our list of sectors where-by our valued, third party data partners who fall within such sectors may send you marketing messages via email, telephone, SMS or post:

• Life Insurance
• Home Insurance
• Private Medical Insurance
• Debt Consolidation
• Loans
• Financial Services
• General Marketing

Your Rights

You can withdraw your consent to the use of your details for marketing purposes at any time. You can either:

• Unsubscribe from receiving marketing communications that are not of interest to you by following the instructions on the marketing communication or emailing [email protected] or
• Contact us at Fortis Insolvency Limited 683-693 Wilmslow Road, Manchester M20 6RE

Links

The site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request must be made in writing to Fortis Insolvency Limited, 683-693 Wilmslow Road, Manchester M20 6RE and we will provide you with details of the information we hold about you.

Changes to Our Privacy Policy

Please note that this Privacy Policy forms part of our Terms and Conditions for use of the site and forms part of the agreement between you and us.

We may, from time to time, amend this Privacy Policy, in whole or in part, in our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised privacy policy on the site. Depending on the nature of the change, we may announce the change: (a) on the home page of the site; or (b) by email, if we have your email address. In any event, by continuing to use the site following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or part, you must not use the site.

Useful Information

For useful information about data protection you can visit:

• The Information Commissioner at www.dataprotection.gov.uk
• The Citizens Advice Bureau at www.adviceguide.org.uk
• The Direct Marketing Association at www.dma.org.uk